Frequently asked questions

The booking page is open: you can set one up now, take bookings and get paid. The full self-serve website is in early access, so we are opening it to a small group first. Apply and we will be in touch when there is room. Bespoke sites, where we design and build it with you, are available now.

The initial setup takes a few minutes. You answer some questions about your business, pick a style, and your booking page is ready to review. From there, you can add your schedule, connect Stripe for payments, and optionally set up a custom domain at your own pace.

No. The setup process walks you through everything, and you don't need to write any code or know anything about websites. If you can fill in a form, you can set up Macadamia.

You'll answer a few questions about what you do, who your clients are, and what kind of bookings you take. We use that to set up your booking page with the right details. You can tweak everything afterwards.

The booking page is free to start, with 4% commission on bookings paid through Stripe, or £15 a month with no commission from us. There's also Team, at £25 a month, for a booking page shared by a few of you. The fuller website plans, Solo at £19 and Studio at £39, are in early access rather than on sale yet. A bespoke site we design and build with you starts at around £1,000.

A live booking page at yourname.macadamia.studio, unlimited bookings, and every booking feature. Bookings paid through Stripe carry a 4% commission on the free plan, so you can start without a monthly fee and move to Core, at £15 a month with no commission, whenever it suits you.

Yes. You can create and preview your booking page before choosing a plan, and the free plan itself is a real live plan you can stay on for as long as it fits your business.

By card, through Stripe. When a client books, they can pay online as part of the booking process. You can also set things up so they pay in person instead, if you prefer.

Yes. You can choose per event or appointment type whether clients pay online when they book or on the day. It's up to you.

That's handled by Stripe. Once your account is set up, payouts go to your bank account on Stripe's standard schedule, which is usually a few working days.

You'll need one to take payments, but you don't need to set it up in advance. Macadamia walks you through connecting Stripe as part of the setup.

No. Clients pay by card through Stripe. Regular payments can still be taken automatically by card, as instalments or a monthly membership that renews until it's cancelled.

Today you get a booking page at your own macadamia.studio address, with your classes, timetable and a client portal, styled to your brand. The fuller website, where you add your own pages and content, is the part in early access. If you would rather not wait, we also design and build bespoke sites now.

No. Your booking page has its own web address, so you can share the link anywhere, or link to it from a website you already have.

Your own domain comes with every paid plan. On Free, your booking page lives at yourname.macadamia.studio.

Yes. Your page works on phones, tablets, and desktops. You don't need to do anything extra for this.

Your booking page details are yours to change any time. Editing a full website, its pages, colours, fonts and navigation, comes with the website plans in early access, and with every bespoke site we build. No code or developer needed either way.

They open your booking page, see what's on, and book a place. If you've set up online payments, they pay at the same time, and they get a confirmation with the details.

Yes, through their portal. You set the rules for how close to the session they can cancel and still get a refund, and it's all handled automatically.

Clients can join a waitlist. If a spot opens up, they're notified and given a window to claim it before it goes to the next person.

You control this. By default, your schedule is visible up to six months ahead, but you can adjust that in your settings.

With a magic link. They enter their email address, get a link sent to them, and click it to log in. No password to remember.

No. When a client books for the first time, their details are saved automatically. Next time, they just enter their email to get a magic link and they can see all their bookings.

No. Clients book on your booking page in a phone or computer browser. They don't need an app or a password to book, and they get their own login afterwards to see and manage their bookings.

Yes, on the Team plan. Each person can have their own hours and appointment types, and clients can choose who they book with or take whoever's available. Each teacher or practitioner gets access to their own bookings.

Yes. Appointments appear in your Google Calendar, and busy times from the calendars you choose aren't offered to clients.

Yes. Online and hybrid appointment types include your own meeting link, access code and joining notes in the confirmation email. Macadamia doesn't create the meeting, so you can keep using the video service you already have.

Yes. A privacy policy is generated for your site and kept up to date. You fill in a few details about your business and it's handled for you.

Your site and data are hosted in the cloud with industry-standard security. All connections are encrypted with SSL, and client data is only accessible to you and your team.

Your data isn't deleted automatically. You can export your data or get back in touch if you change your mind.